How it works
See what is possible before making a commitment.
The starting point is understanding your business and the problem you want to solve. We keep
the process clear, practical and proportionate to the job.
Websites & Managed Care
A free, no-obligation demo website.
Getting a new website should be straightforward. We start with a conversation about your business,
your ideas and what you want the website to achieve. We then create a free demonstration site so you
can see the direction and quality of the work before making a commitment.
1
Contact Forge
Tell us a little about your business and what you are looking for.
2
Discuss requirements & ideas
We talk through what the website needs to achieve, the content you have and any ideas or
functionality you would like.
3
Free demo
We create a free, no-obligation demonstration website so you can see what your new site
could look and feel like.
4
Review & acceptance
You review the demo, provide feedback and decide whether you would like Forge to take the
project forward.
5
Agree costs & contract
Once you are happy with the direction, we agree the final scope, costs, managed care
requirements and contract before paid work begins.
6
Website delivered & live
We complete, test and launch the website. Forge can then continue to look after the
technical side with managed website care, support, SEO foundations and practical advice.
AI & Automation
Start with the task you want to make easier.
You do not need to know which AI product or automation tool you need. We start with the work that is
repetitive, slow or taking up too much of your time, then work out whether technology can genuinely
improve it.
1
Contact Forge
Tell us about the task, process or customer interaction you would like to improve.
2
Understand the current process
We look at how the work is done today, where time is being lost and what a better outcome
would look like.
3
Identify useful automation
We assess where AI or automation could genuinely help and explain the practical options
without unnecessary complexity or hype.
4
Proof of concept
Where appropriate, we can test the idea with a focused proof of concept before committing
to a larger solution.
5
Agree solution & costs
We agree what will be delivered, how it will work with your business, the costs and any
ongoing support requirements.
6
Implement & improve
The solution is implemented and tested, with ongoing support available to refine or
extend the automation as your needs change.
Bespoke Software
Build around your process, not the other way around.
When an off-the-shelf product does not fit, we start with how your business actually works and design
a focused solution around the people who will use it.
1
Contact Forge
Explain the business problem, process or idea you would like software to help with.
2
Map the requirements
We work through the current process, users, pain points and the essential things the
software needs to do.
3
Design the solution
We propose a practical approach and define the initial scope, keeping the solution
focused on useful business outcomes.
4
Agree scope & costs
Before development begins, we agree the deliverables, costs, contract and how the project
will be reviewed.
5
Build & review
The software is built in reviewable stages so you can see progress, test it and provide
feedback along the way.
6
Launch & support
The finished solution is tested and delivered, with ongoing support, maintenance and
future improvements available where needed.
IT Problem Solving
Explain the problem. We will help work through the options.
You do not need to arrive with a technical specification or know what product to buy. Start by
telling us what is not working, what is costing you time or what you would like to improve.
1
Contact Forge
Tell us what is causing difficulty or what you would like your technology to do better.
2
Understand the problem
We discuss what is happening, who it affects and the impact it is having on your
business.
3
Investigate
We look at the existing setup, identify likely causes or limitations and gather the
information needed to make a sensible recommendation.
4
Explain the options
You get realistic options in plain language, including the advantages, limitations and
likely level of effort involved.
5
Agree the approach
We choose an approach that makes sense for the size of the problem, your business and
your budget before any agreed work proceeds.
6
Resolve & advise
We help implement or guide the solution and provide practical advice on preventing the
same issue or improving the setup in future.
